Warranty Guidelines

In the event that you face any issues with our product, please contact us and we will be delighted to help you.

RemaxNepal Warranty Guidelines

The Remax warranty is confined to the first purchaser of the Remax products only and is non- transferable, bought directly from Remax Flagship stores or our certified Retailers.

The warranty services is limited to repair or replacement of the product & is at the sole discretion of RemaxNepal.

Proof of purchase is required to be presented for availing warranty services. You can register a warranty service request at iremaxnepal.com.np. Our customer service team will contact you and attempt to troubleshoot the issue. If the issue is not resolved over call or email, we will request you to self-ship the product in person or via courier services to our nearest Flagship stores and share the tracking details with the RemaxNepal customer service team.

RemaxNepal will not be responsible for any loss or damage during transit if you self-ship your product via courier companies to us. RemaxNepal warranty coverage shall be limited only to provide repairs & rectification of the fault reported.

In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories. RemaxNepal shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in RemaxNepal products. RemaxNepal shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of RemaxNepal products nor will be able to provide any repairs or replacement for such issues.

While RemaxNepal will make every effort to carry out repair at the earliest, we would like to make it expressly clear that the we are under no obligation to do so in a specified period of time. RemaxNepal customer service team shall reserve to right to final decision for all potential warranty claims for service and replacement or same color preference. (depending upon stock availability). If any coloured internal or external components are to be replaced, there will be an effort to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer’s unit due to continuous usage of the unit. Any matching components changed at customer’s request will be on a chargeable basis except the component replaced under warranty.

RemaxNepal Warranty is not applicable in any of the following cases:

The product is not operated according to the instructions given in the instruction manual.

In case of any damage to the product, customer abuse, repair by unauthorised persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage or acts of Nature.

This warranty will automatically terminate on the expiry of the stated warranty period during purchase(as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.

Deterioration or peeling of the colour of the product due to normal wear & tear or usage.

Issues pertaining to look & feel of the product, dim display under sunlight, low sound quality due to accumulation of dust or dirt.

The product is not bought from any of Remax Flagship Stores or our certified retailers.

 

Warranty on Remax products sold from Remax flagship stores or our certified retailers, will be fulfilled by Remax Enterprises Pvt Ltd.  Remax Enterprises Pvt Ltd. is the importer on record in Nepal and is liable for servicing or replacing the products within the warranty period. Customers can write on info@iremaxnepal.com.np to claim their warranty.

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