Shipping & Return
RemaxNepal will never share or sell your personal data to third parties. We only use your personal data to improve your experience with our products and services.
Shipping form www.iremaxnepal.com.np
Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances. Orders are processed from Sunday to Friday. Orders placed on Friday or Saturday will be processed on the next working day.
Order deliveries will be made by our own staff within Kathmandu & Lalitpur Valley and we use other third party courier and logistics companies for out of valley deliveries.
All orders are shipped with an invoice from RemaxNepal. In case you don’t receive an invoice, you may contact RemaxNepal customer service from here mentioning your order ID.
A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.iremaxnepal.com.np and clicking on “Track your order”. This will tell you the approximate delivery time of your order and the current shipping status.
The payment methods that are available are cash on delivery and prepaid options. RemaxNepal does not provide COD services for all areas. At checkout on www.iremaxnepal.com.np, there is an option ‘Check Cash On Delivery Availability’ where you can enter your location and confirm whether COD is available at your address.
If your order arrives visibly damaged, please contact RemaxNepal Customer Service immediately. RemaxNepal will dispatch a replacement or initiate a refund immediately.
If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and report to our customer service team, mentioning your order ID. RemaxNepal will dispatch a replacement or initiate a refund immediately.
Refund & Warranty
All orders come with a 5-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable.
All of our electrical products comes with warranty. RemaxNepal’s full warranty policy is available here.
Our warranty policy applies to all products purchased from iremaxnepal.com.np or any Remax Flagship Stores and our certified retailer.
RemaxNepal Refund & Replacement Policy
RemaxNepal will provide a refund or replacement only if one is requested within 5 days of the receipt of your order and only under the conditions listen below.
- Delayed delivery of the product In case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 14 working days. (RemaxNepal is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
- Wrong product received
- Damaged product received
- Under conditions 2 & 3, we will arrange for a reverse-pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded.
- If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product
- Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colours or sound quality.